0845 658 9011
Customer Service
- Contacting Silk Wedding Designs
- FAQ - Frequently Asked Questions
- Ordering
- Payment, Pricing & Promotions
- Delivery
- Returns & Replacements
- Illustrations
- Contract
- Limitation of Liability
- Hours of Business
- Privacy & Terms of Use
- Terms & Conditions
- Contacting Silk Wedding Designs
- Please find our contact details here.
- FAQ - Frequently Asked Questions
- Please refer to our FAQ page.
- Ordering
- Step by step instructions explaining how to place an order can be found on our order guide page.
- Payment, Pricing & Promotions
- All prices advertised on our website are displayed in Sterling and exclude delivery charges. No goods will be dispatched until full payment has been received and cleared by our bank. We are able to take payment via credit or debit card, UK cheques (subject to clearance), UK postal orders, Sterling Bankers Draft and Bank Transfer (BACS). All our credit and debit card transaction are processed by Protx. For you security and convenience we are also able to process your card payments over the telephone on 0845 658 9011 (+ 44 1942 909861).
- Delivery
- Our wedding flowers and artificial arrangements are handmade to order and will be dispatched within 14 days of your order being placed, unless otherwise agreed in writing. If you require your order sooner than this please contact us and we will try to accommodate your requirements. Most of our wedding flower orders require a signature on delivery. Our orders are hand packaged to ensure your flowers arrive in pristine condition. If your order arrives in an unsatisfactory condition then you must specify ‘damaged’ when signing for your goods or inform us immediately in writing, or on inspection (at least within 24 hours of delivery). No claims for damages will be investigated or considered without this. All damaged wedding flowers will be replaced free of charge on return of the damaged item after inspection by an independent authority.
If your order is not delivered within a reasonable time then we will raise an enquiry with our delivery company. Most of our deliveries are made by Royal Mail who do not class items as lost or missing until 15 working days from the date of posting. We cannot raise a claim until this period has elapsed. All of our packages are sent insured, however we will not be able to effect a refund until our delivery agent has investigated the case and admitted liability. Once we have received this information, we will be able to dispatch replacement goods or alternatively process a refund via your original payment method. - Returns & Replacements
- You have a right to return your order for any goods, excluding all handmade orders, wedding flowers, bespoke and custom orders, purchased for a refund within seven days after receipt. However you must take reasonable care of the goods. You will be responsible for the return postage costs and a 20% re-stocking charge to cover our costs of dealing with your transaction. You must return the goods to us within 7 days from the date you cancel the order. To cancel your order you must advise us in writing (letter, fax or email) within seven working days from the day after receipt. All goods are sent back at your own risk and we would strongly advise that you obtain proof of posting and use recorded delivery because the goods are not our responsibility until we sign for them.
Please Note: We will only accept the return of goods if sent back in an original, unused condition complete with labels attached and product packaging intact and within the timescales specified above. We will not accept back any goods that are soiled, damaged, used, smell of smoke, dust, pets or items returned in unsuitable packaging. - Illustrations
- All our artificial wedding flowers are handmade to order. Pictures advertised on our website are for illustration purposes only and your order may differ slightly from this. Some of our flowers are seasonal and thus we reserve the right to substitute a similar item of equal or higher value in making up your order.
- Contract
- When you place an order through our website, ebay shop, auctiva, over the telephone, fax, email or via post you enter into a contract with Silk Wedding Designs. By placing an order you agree to these terms and conditions. In the event of any dispute between you and Silk Wedding Designs the laws of England and Wales will apply at all time.
- Limitation of Liability
- Silk Wedding Designs are a supplier of artificial wedding flowers and thus our liability is limited to the cost of your order including delivery charges.
- Hours of Business
- Our hours of business are Monday to Friday from 9am until 5pm. Outside these hours we can be contacted via email, voicemail or fax. We will endeavour to reply to your enquiry within 1 business day.
- Privacy & Terms of Use
- Please refer to our Privacy Policy and Terms of Use.
- Terms & Conditions
- THESE REPRESENT THE TERMS & CONDITIONS FOR ALL ORDERS PLACED WITH SILK WEDDING DESIGNS. PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.